How Our Inauthenticity Certificates Help With PayPal, Poshmark & Bank Claims

You thought you found the deal of a lifetime—a luxury handbag at a fraction of the retail price. You eagerly completed the purchase, but when the item arrived, your heart sank. The stitching is uneven, the material feels cheap, and the logo is just slightly off. You realize you’ve been sold a counterfeit. Now, you face the stressful process of trying to get your money back. This is an unfortunately common scenario for buyers in the secondary market. Proving an item is fake to platforms like PayPal or Poshmark can be a difficult, uphill battle without expert evidence.

This is where an Inauthenticity Certificate becomes your most powerful tool. This official document, provided by a trusted third-party authenticator, serves as concrete proof that the item you received is not genuine. It is specifically designed to support you in disputes, claims, and chargebacks. With this certificate, you can confidently navigate the claims process with payment processors, online marketplaces, and even your own bank.

In this comprehensive guide, we will explain exactly what an Inauthenticity Certificate is and how it can be the key to successfully winning your case. We will cover the specific requirements for PayPal, Poshmark, and bank claims, demonstrating why this document is essential for protecting your investment and securing your refund.

Understanding the Inauthenticity Certificate

Before diving into how it helps with specific platforms, let’s clarify what an Inauthenticity Certificate is and what makes it so effective. It’s more than just an opinion; it’s a formal declaration from a professional authentication service.

An Inauthenticity Certificate is a legally binding document that attests to the non-authentic nature of a luxury item. It is prepared after a meticulous examination of the product by expert authenticators who specialize in identifying the specific hallmarks of genuine versus counterfeit goods.

The certificate typically includes:

• Detailed photographs of the item, highlighting the areas that confirm it is a counterfeit.
• A clear and concise written statement declaring the item to be inauthentic.
• A detailed explanation of why the item is deemed a counterfeit, pointing to specific discrepancies in materials, hardware, stitching, date codes, and other brand-specific markers.
• The credentials and contact information of the authentication service, establishing their expertise and legitimacy.

This document transforms your claim from a “he said, she said” dispute into a case supported by expert testimony. It provides the objective, third-party evidence that payment platforms and financial institutions require to rule in your favor.

Why Is Third-Party Verification So Crucial?

When you file a dispute, platforms like PayPal or your credit card company are caught in the middle. The seller insists the item is real, while you claim it’s fake. Without impartial evidence, these platforms often struggle to make a definitive judgment. They cannot rely on your word alone, as they have no way to verify your expertise in luxury goods.

A certificate from a reputable service like Pro Authenticators resolves this issue. We are recognized as impartial experts in the field. Our assessment is based on years of experience and a deep knowledge base of brand standards. This credibility is what gives the Inauthenticity Certificate its power. It assures the dispute resolution team that the claim of inauthenticity is based on a professional evaluation, not just a disgruntled buyer’s opinion.

Winning Your PayPal Dispute with an Inauthenticity Certificate

PayPal is one of the most common platforms for online transactions, and its buyer protection policies are well-known. However, when you file a “Significantly Not as Described” (SNAD) claim for a counterfeit item, PayPal has specific evidence requirements. Simply stating the item is fake is not enough.

PayPal’s Evidence Requirements for Counterfeit Claims

To process a refund for a counterfeit item, PayPal’s policy often requires the buyer to provide third-party proof that the item is not authentic. This is stated in their user agreement and is a standard part of their dispute resolution process. They need this documentation to justify refunding your money and holding the seller accountable.

An Inauthenticity Certificate from Pro Authenticators is designed to meet and exceed PayPal’s requirements. Our document provides exactly what their resolution team needs to see:

1. A Clear Declaration: The certificate states unequivocally that the item is not authentic.
2. Expert Justification: It details the specific reasons for this conclusion, referencing elements like incorrect hardware engravings, poor-quality leather, or mismatched serial numbers.
3. Verifiable Source: The certificate includes our company information, allowing the PayPal representative to confirm that the evaluation comes from a professional and established authentication service.

How to Use the Certificate in Your PayPal Claim

Once you receive your digital Inauthenticity Certificate from us, the process is straightforward. Here’s a step-by-step guide to using it effectively in your PayPal dispute:

1. File Your Dispute: Log in to your PayPal account and open a dispute for the transaction. Select the reason “Significantly Not as Described.” In the description, clearly state that you received a counterfeit item and that you will be providing a certificate of inauthenticity from a professional authenticator.
2. Escalate to a Claim: PayPal will first encourage you to communicate with the seller. In most counterfeit cases, the seller will either deny the claim or become unresponsive. After this initial period, you must escalate the dispute to a PayPal claim. This is a critical step, as it moves your case to PayPal’s resolution team for review.
3. Upload Your Evidence: Once the case is escalated, PayPal will give you the option to upload documents. This is where you will upload the Inauthenticity Certificate. Our certificates are delivered in a digital format (PDF), making them easy to upload directly to the PayPal Resolution Center.
4. Wait for the Review: PayPal’s team will review the evidence provided by both you and the seller. With a comprehensive certificate from Pro Authenticators on your side, your case is significantly strengthened. The detailed report makes it easy for the reviewer to understand the basis of your claim.

In many cases, PayPal may also require you to destroy the counterfeit item. This is to prevent the fake product from re-entering the market. They will provide specific instructions on how to do this and what proof of destruction is needed. Our certificate helps you get to this stage, as it first validates your claim that the item is, in fact, counterfeit.

Navigating Poshmark Claims for Counterfeit Goods

Poshmark is a popular peer-to-peer marketplace for fashion, but its popularity also makes it a target for sellers of counterfeit goods. Poshmark offers “Posh Protect,” its buyer protection program, which is supposed to cover you if you receive an item that is not authentic.

However, like PayPal, Poshmark needs more than just your word. When you open a case for a counterfeit item, their support team will ask for evidence to back up your claim.

Why Poshmark Claims Require Solid Proof

When you open a case on Poshmark, you have 72 hours from the time of delivery to do so. After you submit your claim, the seller has a chance to respond. Poshmark’s team then reviews the case, looking at the original listing, your photos, and your description of the issue.

For authenticity claims, Poshmark’s reviewers are not authentication experts. They rely on clear, compelling evidence to make a decision. An Inauthenticity Certificate serves as the expert opinion they need. It shows that you have taken the extra step to have the item professionally evaluated. This adds a level of credibility that is hard for the seller, or even Poshmark’s team, to ignore.

Using an Inauthenticity Certificate to Strengthen Your Poshmark Case

Here’s how an Inauthenticity Certificate can be a game-changer in a Poshmark dispute:

1. Opening Your Case: Immediately after discovering the item is fake, open a case through the Poshmark app. Select “Item not as described” and then the sub-reason “Not Authentic.”
2. Presenting Your Evidence: In your claim description, be clear and concise. State, “I received the item and had it professionally authenticated. It has been confirmed as a counterfeit. I have attached the Certificate of Inauthenticity from Pro Authenticators for your review.”
3. Uploading the Certificate: Poshmark allows you to upload photos as evidence. While you can’t upload a PDF directly, you can take clear screenshots of the certificate and upload them as images. Be sure to capture the key sections: the final determination, the detailed explanation, and our company information. You can also take photos of the item itself, pointing to the flaws mentioned in the certificate.
4. Communicating with Poshmark Support: The Poshmark team will review your case. The presence of a third-party certificate makes your claim professional and fact-based. It shifts the burden of proof to the seller, who is unlikely to have countervailing expert evidence.

Many of our clients have successfully used our certificates to win their Poshmark claims, securing a full refund and a free return shipping label. Our documented evidence simplifies the decision for the Poshmark support team, leading to a faster and more favorable resolution. You can read about their experiences on our customer reviews page.

Bank and Credit Card Chargebacks: Your Final Line of Defense

Sometimes, a dispute with a platform like PayPal might not go your way, or you may have paid directly with your credit or debit card. In these situations, you can file a chargeback (also known as a bank fraud claim) with your financial institution. A chargeback is a powerful tool, but it’s also a more formal process that requires strong evidence.

The Role of an Inauthenticity Certificate in a Bank Fraud Claim

When you file a chargeback, your bank initiates an investigation. They will contact the merchant’s bank to retrieve the funds, and the merchant will have an opportunity to fight the chargeback. The entire process is mediated by the credit card network (Visa, Mastercard, etc.) and is governed by their specific rules.

For a chargeback related to counterfeit goods, the reasoning is typically “goods not as described” or “fraud.” Your bank will require you to provide any and all evidence you have to support your claim. This is where an Inauthenticity Certificate is invaluable.

The certificate provides your bank with the definitive, third-party proof they need to justify the chargeback. Bank fraud departments deal with complex cases, and they appreciate clear, professional documentation. An Inauthenticity Certificate from Pro Authenticators presents your case in the format they understand and trust. It demonstrates that:

• You did not simply change your mind about the purchase.
• You have a legitimate, fact-based reason for the dispute.
• The merchant sold you a product that was fundamentally different from what was advertised—a fraudulent item.

How to Initiate a Chargeback with Our Certificate

1. Contact Your Bank: Call the customer service number on the back of your credit or debit card. Inform them that you want to dispute a charge because you were sold a counterfeit item.
2. Explain the Situation: Clearly explain the details of the transaction. Mention that you have had the item professionally assessed and have a Certificate of Inauthenticity.
3. Submit Your Evidence: Your bank will provide instructions on how to submit your evidence. This is usually done through an online portal or via email. You will need to submit:
   • A copy of your original order or receipt.
   • Any communication you had with the seller.
   • The Inauthenticity Certificate from Pro Authenticators.
4. Follow the Process: The chargeback process can take several weeks or even months. The merchant has the right to respond. However, it is very difficult for a merchant to challenge a chargeback when faced with a detailed report from a reputable authentication service. Your bank will be much more likely to rule in your favor with this documentation in hand.

Winning a bank fraud claim not only gets your money back but also helps penalize sellers of counterfeit goods, as merchants with high chargeback rates can face fines or lose their ability to process credit card payments.

Why Choose Pro Authenticators for Your Certificate?

Not all authentication services are created equal. When your money is on the line, you need a certificate from a service that is recognized and respected. Dispute resolution specialists at PayPal, Poshmark, and major banks are more likely to trust a document from an established and professional company.

At Pro Authenticators, our reputation is built on expertise and integrity. Our team has years of hands-on experience with a wide range of luxury brands. We know the subtle details that separate authentic items from even the most convincing fakes. Our customers’ testimonials highlight the success they’ve had using our services to win their disputes. You can see for yourself on our reviews page how our certificates have empowered buyers.

Our process is designed to be fast, straightforward, and effective. We understand the urgency when you’re facing a dispute deadline. Our authentication services are streamlined to provide you with the documentation you need as quickly as possible, without sacrificing accuracy.

Our Services and Pricing

We offer several authentication packages to fit your specific needs. For disputes, the most relevant service is our Certificate of Inauthenticity. This service is specifically tailored for claim and dispute purposes.

When you purchase this service, you receive a comprehensive PDF document that is ready to be submitted to PayPal, Porthmark, your bank, or any other platform. The process is simple: you submit clear photos of the item through our website, and our experts conduct a thorough virtual evaluation.

You can learn more about this service and our other authentication options, such as verbal authentications or certificates with appraisals, on our Services & Pricing page. We believe in transparent pricing and clear descriptions of what each service includes, so you can choose the option that best fits your situation.

Conclusion: Take Control of Your Dispute with an Inauthenticity Certificate

Discovering you’ve bought a counterfeit luxury item is disheartening, but it doesn’t have to mean you’ve lost your money. With the right documentation, you can confidently challenge the seller and win your claim. An Inauthenticity Certificate from Pro Authenticators is your most critical piece of evidence. It transforms your dispute from a frustrating argument into a fact-based case backed by expert opinion.

Whether you are navigating a PayPal dispute, a Poshmark claim, or a bank chargeback, our certificate provides the credible, third-party verification required to secure a refund. It is a small investment that protects your much larger purchase, giving you peace of mind and a clear path to resolution.

Don’t let a seller of fake goods keep your hard-earned money. Empower your claim with a professional Certificate of Inauthenticity and let our expertise work for you.